1Agreement
These terms apply between you and Oracian (“we”, “us”) when you use the Fellfiend Survivors game and its online services (“Fellfiend”). By creating an account or playing, you accept them. If you don’t agree, please don’t use Fellfiend.
2Who can play
You must be old enough to accept these terms where you live. If you are not, a parent or guardian must accept them for you and is responsible for your use of Fellfiend.
3Your account
Your progress, items and currencies are kept on our servers and linked to your account. Keep your account secure and let us know if you think someone else has access to it.
An unlinked guest account can only be accessed from the device where it was made. If you lose the device or remove the game before linking a sign-in method, the account may be lost for good.
Accounts are personal. You may not sell, buy, share or hand over an account.
4The game as a service
Fellfiend needs an internet connection. We work to keep it available, but it may sometimes be interrupted, for example for maintenance or updates.
We may change, rebalance, add or remove anything in the game at any time, including items, stats, rewards, odds and features. Some features may require the latest version of the app.
If we decide to close Fellfiend’s online services, we will give reasonable notice in the game.
5Items and currencies
Items, gold, gems and anything else you get in Fellfiend are part of the game. We give you a personal, limited and revocable right to use them in Fellfiend; you don’t own them.
They have no monetary value and cannot be exchanged for money or anything else outside the game, or be refunded or redeemed, except where the law says otherwise.
Anything that reaches an account through an error, a bug or a breach of these terms may be corrected or removed.
6Trading
You may trade and gift eligible equipment and scrolls with other players using the trading features inside Fellfiend. Gold and gems cannot be traded or gifted between players. Check every trade carefully before you confirm it: confirmed trades are final, and we don’t settle disagreements between players.
Some things can’t be traded. The game shows what can. We may change what is tradable, and we may limit, pause or reverse trades where we reasonably suspect fraud, a compromised account, an exploit or a breach of these terms.
7No real-money trading
Selling, buying or exchanging anything from Fellfiend for real value is strictly prohibited.
This covers items, currencies, trades and accounts, and “real value” includes money, cryptocurrency, gift cards, goods, services, and items or currency in other games or platforms. You also may not advertise or arrange such deals, use outside sites or services for them, or offer paid boosting or farming.
We don’t recognise any deal made outside the game and can’t help with anything lost in one. If we reasonably believe you took part in real-money trading, we may take the steps in section 10, including removing the items involved and closing accounts, without compensation.
8Fair play
Don’t cheat, modify the game, or use bots, scripts or automation. Don’t exploit bugs; please report them to us instead. Don’t use several accounts to gain an advantage, interfere with our servers or other players, access accounts that aren’t yours, harass anyone, or use Fellfiend for anything unlawful.
9Purchases
If Fellfiend offers purchases, they are made through the App Store or Google Play under their terms, and what you buy is covered by section 5. Purchases are delivered to your account straight away; where the law allows, by completing a purchase you agree to immediate delivery and accept that the right to withdraw then no longer applies. Your refund rights under the store’s policy and the law are not affected.
10If rules are broken
If we reasonably believe these terms have been broken, we may, depending on the situation, warn you, remove or correct items, reverse trades, restrict features, or suspend or close your account. You can contact us if you think we got it wrong, and we will look at it again.
11Leaving and account deletion
You can stop playing at any time and permanently delete your account using the instructions below. You can request deletion without reinstalling the game.
Delete inside the game
- Open Settings → Account → Delete account.
- Read the deletion and retention information.
- Type delete, wait for the confirmation countdown, then press Delete account.
Finish any active run or pending purchase first. Once the server confirms deletion, the app signs you out and removes the current account’s local data. If the connection is interrupted, reconnect so the saved request can finish.
Request deletion without the app
Email [email protected] with the subject Fellfiend account deletion. Say that you want to delete your account and include your player name and friend code if you know them. If possible, write from the email linked to the account. Apple private relay users can identify that relay address in their message.
We may ask for limited evidence of account ownership before acting. Do not send passwords, sign-in codes, session tokens or full card details. We aim to complete a verified request within one calendar month and will reply when it is complete. You do not need to reinstall or sign in to the game to send this request.
What is deleted
Your account cannot be recovered. We remove your sign-in identity and profile, active sessions, progress, inventory ownership as playable gear, currencies, social connections, public leaderboard records and run history. Signing in again creates a new account; it does not recover deleted progress or consumable purchases. Items previously traded to another player remain with that player.
Limited retention
Restricted purchase, refund, currency-ledger and trade evidence, a deleted-player display label, and a deletion receipt remain in the live database for up to 180 days to handle payment disputes, fraud investigations and deletion retries. The evidence is then automatically erased. We do not retain a recoverable save or sign-in profile.
Private backup copies expire within 30 days of creation, including backups of restricted transaction evidence; restoring a backup re-applies deletion before accounts are served. Apple sign-in revocation is requested promptly, and any encrypted grant awaiting a failed retry is removed within 30 days. Independent store and statutory accounting records follow their own requirements. See the Privacy Policy for details.
Purchases and refunds
Account deletion does not automatically request a refund or delete your Apple or Google account. If you want to request a store refund, use Apple’s or Google Play’s refund process. Your statutory consumer rights are unaffected.
12Privacy
How we handle personal data is described in our privacy policy.
13Our content
Fellfiend, including its art, music, code and names, belongs to us or our licensors. These terms only let you play the game.
14Liability
Fellfiend is provided “as is”. As far as the law allows, we are not responsible for lost items, progress or data, or for indirect losses.
Nothing in these terms limits liability that cannot be limited by law, or takes away your rights as a consumer.
15Changes
We may update these terms. We’ll let you know in the game about important changes and may ask you to accept the new version to keep using some or all of Fellfiend. If you don’t accept, you can stop playing and delete your account.
16Law and disputes
These terms are governed by the law of the country where we are established. If you are a consumer, you also keep the protection of the mandatory laws of the country where you live and may bring a claim in its courts.
17Contact
Questions, reports or requests: [email protected].